Archive for the ‘Consumer matters’ Category

About “Happy Step Father’s Day…” texts from 905-351-3759

2017/04/26

There are recent reports of text messages saying “Happy Step Father’s Day (date) First Year. I am a comedian” (or similar) being sent to numerous random phone numbers with an originating ID of (905) 351-3759. If you receive such a message, the best course of action is to ignore and delete it. Calling or texting back will provide the scammers with your Caller ID information which allows them to commence a social engineering scam. The scammers are hoping you will be curious and contact them, thereby starting a conversation.

888-634-9403 is a scam phone number

2016/10/28

If you get an email or phone message telling you to call 1-888-634-9403 about your student loan (or any other loan/financial issue), do not call. These scammers will claim to help you with your loan but will require you to pay them upfront as a “service charge” (or similar). However, once they have received your money, they will do nothing. Even worse, any personal information you share with the scammers may in fact be sold to other scammers.

Note that if you call the number, the scammers will use the information on your caller ID for their scam. Therefore, do not call.

About 613-366-6717 (extortion scam phone number)

2016/06/04

If you receive a phone message demanding that you call (613) 366-6717 otherwise there will be some sort of legal trouble, ignore it. This number leads to an extortion scammer who will demand that you pay them money through cash, wire transfers and/or gift cards. They do not represent any government or law enforcement agency. If they persist in calling you, report the matter to your local police.

WestJet’s reply regarding “free vacation” robo-calls

2015/02/15

I recently received a robo-call claiming to be from WestJet, saying I won a free vacation and asked for information. I informed WestJet Customer Service about this and the following is their reply:

Thank you for contacting us regarding the scam phone calls.

For several years, unscrupulous telemarketers purporting to be from WestJet and other Canadian companies have called random telephone numbers across the country in an effort to sell potentially questionable holiday packages to Mexico. They spoof the real number they are calling from with a more familiar phone number from local area codes to increase the likelihood that the person will answer the phone.

The company names represented on these phone calls have been:

Luxury Getaway Group luxurygetawaygroup.com
Caribbean Sun Trips caribbeansuntrips.com
Caribbean Sun Group caribbeansungroup.net
Global Group Travel (no website available)

WestJet does not use telemarketers or make telemarketing phone calls, nor does it share guests’ private information with third parties for the purposes of telemarketing. The airline is not connected in any way to any of these companies.

WestJet continues to bring this issue forward to various government agencies both in Canada and in Mexico in the hopes of bringing this situation to a close and will report any updates as they become available. In the meantime, Canadians can report these phone calls and other fraudulent activity to the Canadian Anti-Fraud Centre at http://www.antifraudcentre-centreantifraude.ca/english/index.html or by calling 1-888-495-8501.

Canadians who are registered on the National Do Not Call List should also report these phone calls to the Canadian Radio-television and Telecommunications Commission through the list operator at http://www.lnnte-dncl.gc.ca or by calling the toll-free number 1-866-580-DNCL (3625). Information such as the date and time of the call, the telemarketer’s name and telephone number, the telephone number that received the call and any additional information that would identify the caller or on whose behalf the call is being made, such as a website, will help the CRTC’s enforcement officers.

We appreciate your patience and continued goodwill towards WestJet.