(Content removed. Please see comments section)
Tags: Alberta, ATM, bad service, Canada, debit, disappointing, eyebrow waxing, facebook, fail, inconvenience, Medicine Hat, regal nails, regal nails salon, rude, salon, social media, tell everyone, twitter, unprofessional, Walmart
TAF: apn 
2011/03/09 at 08:52
This post made me so angry for what you went through!!!!! You should take your story to the news!! I live in Calgary and was going to go to the salon here but I will absolutely NOT be doing that. Oh you should report them to the better business bureau too!!! So sorry for your experience; no one deserves to be treated that way,
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2011/03/09 at 17:09
Terrible- completely terrible!!!
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2011/03/10 at 00:08
You should have talked to the Walmart store manager. Although they are a different company they do lease the space from Walmart and the Walmart manager would have spoken to the Regal Nails manager and enforced a solution. Walmart is still responsible for all businesses under their roof even if it is a lessee…….
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2011/03/10 at 16:40
Thanks Brian for your comment. According to Darcey, she did speak with the Walmart manager but was told that this is a Regal Nails matter and Walmart will not intervene.
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2011/03/11 at 23:28
Send an email to cacustrel@wal-mart.com or telephone them at 1-800-328-0402. Also you can write to: Walmart Canada, 1940 Argentia Rd.
Mississauga, Ontario L5N 1P9, Canada Attn: David Cheesewright. The store manager should not have brushed it off. Walmart is responsible for all lessee’s under their roof also!
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2011/03/12 at 03:37
Hi again Brian, I have passed your suggestion to Darcey. Hopefully Walmart head office will prove be a responsible corporate citizen. Thank you!
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2011/03/12 at 16:43
Yes, because waxing eyebrows is much more important than other issues happening in the world. what does one expect from a walmart????
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2011/03/12 at 18:20
June: At Walmart, one expects reasonable and courteous service.
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2011/03/25 at 11:37
Gimme a break!!
I go to this salon ALL THE TIME!!
And they are awesome!!
Darcey seems a little crazy for blowing this unfortunate but RARE event completely out of proportion!!
SHAME!!!
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2013/03/16 at 13:47
I don’t think anything is being blown out of per portion! If the debit machine is not working they should have had a sign stating so!! Whether they speak English or not to stand behind smirking while the manager is “dealing” with the issue is just plain rude! I have been to this salon before and honestly they SUCK!!! They can’t follow simple instructions and their facility is unsanitary!! I commend this women for not punching buddy in his ugly face ….she handled things much better then I would have!! Did you know that getting wax in your eyes could actually blind you??…
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2011/05/06 at 16:39
I also use this salon ALL the time. I have my nails done and facial waxing including eyebrows. I have been a biweekly customer since they have opened and have always been treated well. They are extremely friendly, and work all day sometimes without breaks in order to provide service to all customers.
The owner did what he could to rectify the situation by firing the lady who made the mistake. She was also a family member and did not speak very good english and that is why someone may have thought she was smirking…..she did not understand. Yes this was the owners poor judgement but he did let her go due to this.
I will continue to go to this salon and enjoy the wonderful treatment I receive there.
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2011/08/19 at 04:36
Things happen I guess and are usually not as big a deal as the poster likes to make out, and yup the debit not working must be the fault of the people working there.
because it never happens that a stores debit is out of order, and its not always in house where the problem lies. There could be a problem in the payment network somewhere that is out of their control. I once had a guest check out of our hotel in the middle of a power outage. I told him a really bad car accident occurred just blocks from the hotel only 1/2 an hour ago and a car knocked the pole down and power is out for several blocks, but I can email,fax or mail you a receipt once the power is back up. His response, no i’m leaving now and want a bill right now I don’t care about no stupid power outage. He finally gave me his email address so we could send a bill to him and then left in a huff. Its one of those things where something gets all blown out of proportion. He got his bill emailed to him just like I promised within about 2 hours, so he’s going to go to all his friends and colleagues and tell them what bad customer service he received, like a car hitting the power pole was something I had control over.
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2011/08/22 at 22:40
Yes just today I saw things that should HAVE been done. I was watching ladies leave after there pedicure (as i was sitting there getting my own pedicure). After each of the ladies left there chair all the employee did was rinse out the foot baths. No disinfecting at all. this happened after three ladies left. then after I was off the chair the same thing happened. then I was getting my nails done and all they did was rinse out my foot bath. One lady next to me had a towel on her legs because she was cold. After she left the fellow took it folded it up and returned to the cleaned linen cupboard. I wish that I was a state inspector at the time I would of sited them on a couple of things. I will not go in there again knowing that they do not disnfect there foot tubs. I spsent $50 bucks there today. I better not get any infection on my feet.
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2011/10/17 at 15:02
This is a common thing for the Regal nails appearently because I worked there for about 2 weeks and quit because of how disgusting this place is..They NEVER sanitize there tools that they use on ppls feet! I have watched them use tools on ppl with a foot infection ( which by the way were not even suppose to work on ppl with an infection or any type of fungus but they do..also not suppose to use the razor but they do and don’t change out the blade for each new customer) but they will take the tools they have just used on a women with a severe foot fungus and then take them in the back not do anything with them not even rinse them grab a new towel and head back in to do another customer!!It’s true what u said about the foot baths too! I would NEVER go to a place like this to get anything done! I was even instructed to tell someone they needed a wax even though I felt like they didnt need one because it was more money for them! these places disgust me!
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2011/11/08 at 16:06
I use them all the time and have had no problems at all. I am sorry there was a bad experience, but would like to let others know that from my personal experience that I have not has any negative visits.
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2012/02/01 at 16:54
This in reply to the above treatment I’ve had with the similar problem with Regal nails in Okotoks though.
This past Monday I went to Regal nails and spa to get my eyebrow waxed and after I do my eyebrows she insists that I try their full face waxing and so I gave in and then she puts this piping hot wax just under my eyes beside my nose ( where there is no hair) that gave me a 1 degree burn on my face!!
I had to go to emergency to have it looked at and the doctor told me that It will take time to heal but in the mean time I have to suffer the inconvenience and embarrassment of it all!!!
I am so mad right now. I since then went back and got my money back which was the least of the problem and I am going to fight tooth and nail to have them compensate for the this inconvenience this has caused me. I have reported this to the BBB and they are aware of this incident.
I
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2012/02/07 at 16:02
Thanks for the warning! I am new to MH and am concerned about my brows as they are sparse, .. Won’t be going there. Was already concerned as my GF got a fungal infection from a similar place in Minot.
Thanks for the heads up.
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2012/09/21 at 13:55
I feel for you….however in their defense, I have been going there for 3 years and have always been greeted with a smile and by name. I have had nothing but exceptional service and never hesitate to bring in my friends. I work in the oil patch and trust me… After 21 to two months in the bush regal nails and staff Are my best friends! Luv them!
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2012/12/08 at 20:50
Today I was at the Regal Nails in Camrose, Alberta Dec. 8, 2012 for nails. I have my own nails and wanted the white built up on them with a gel overlay. I supplies my own diamond stones. I was quoted lastnight at $ 42.00- $ 50.00 on the telephone. To my surprise they soaked me $ 73.50. So not happy . Evert time I go there I don’t get what I want and get soaked big,,, I ended up with 5 tips i didn’t ask for. I paid it not happy, left told my husband went back to speak to someone who could speak english i said it quietly as the place was busy. I barely got a word in edge wise and she started yelling at me. The entire staff, customers and people walking into Wallmart were starring. Where did Regal nails start? Who manages these salons? As well while i got my nails done after waiting for over a half an hour my appointment being at 11:30 am.I noticed nail treatments, pedicures and no sanitation of equipment or nail drummels used from one person to the next.. I will being taking my complaint to the Wallmart Manager, head office, better business bureau, City of Camrose business licenses and maybe the ITV trouble shooter. Enough is enough. There was no reason for the staff after they took my money to yell and be ignorant to me. As well when I am paying an extra $ 5.00 for putting on my own stones at least do it as I ask you to. If someone knows who manages these salons or know how to get in touch with their head office please contact me or post online please.
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2012/12/12 at 15:44
Please send your complain to camrose branch not in medicine hat because it will affect my business. Thank you.
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2012/12/12 at 18:18
To clarify, the original complaint by Darcey Swennumson was against the location at Medicine Hat. Teresa’s complaint in her comment was against the location at Camrose.
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2012/12/17 at 14:06
We stumbled over here different page and thought I might check things out.
I like what I see so i am just following you.
Look forward to looking over your web page for a
second time.
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2013/02/21 at 17:29
This is my experience at Regal Nails in the Medicine Hat Mall at Walmart. Before my trying Regal Nails I had used Collen for my pedicures. Colleen moved and it took a couple of years to track her down. She is now at Bratt Pak. In the interm..on a whim..while shopping at Walmart, I stopped into Regal and had my nails done..they did a great job. I saw the chairs there and soon I was enjoying pediciures there as well. well for 6months anyway..just long enough for then to totally screw up my feet. I had never had ingrown toenails before..I went to my Doctor and my Doctor explained it was because the had not been cut correctly(several times and they just kept making them worse) and that is what is causing them to grow in and that is what is causing the INFECTION. We tried to grow the toes out and for almost 4 mounths I was on Antibiotics, 6 weeks of it by IV so I did not loose my toes. I ended up seeing a foot specialist in Calgary where they removed my big toe nails. Talk about pain. Nails are almost grown back..but I sure learned a lesson..So go ahead and take your chances. All this is documented on my medical records. Deb
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2013/02/27 at 15:33
Dear deb, how come your toe nails got infection, when infact you said its already 6 months. You should come here so that we can see what’s happened in your ingrown toe nails.
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2013/02/28 at 18:46
To Mrs deb marshall
Why your toenail been six months now u said that been infection
Ingrown toenail that your nature nail nothing we can make that happen if we did your pedicure by accidents we cut went you go home in 3 days it will saw up now been six months you said you have infection please me your doctor name and phone number my insurance will call your doctor and ask if we did something wrong with you we are said sorry with you but please don’t make a story . I do business I have insurance and I have lawyer if we make you infection our insurance have to paid for you what ever cost .
We are responsibility our jobs what done. We are not the robbery
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2013/04/06 at 08:12
You need to learn proper English bud, your comments is all mumble jumble
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2013/03/02 at 09:08
Its like you read my mind! You appear to know so much about this, like you wrote
the book in it or something. I think that you could do with some pics to
drive the message home a bit, but other than that,
this is great blog. A great read. I will certainly be back.
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2013/03/16 at 01:33
I do not think that it was just the waxing… altough that is horriblle I beleieve it is about having to pay more then the cost of the waxing. Making another purchase or using the ATM increaes the cost and to be treated that way is horrible. What great customer service… NOT. SHAME ON THEM AND SHAME ON WALMART!!!
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2013/03/16 at 13:49
The first thing I would have done was to visit the local Emergency Department to have the wax removed from the corner of my eye and lashes!
Once that was done and the circumstances of how it happened, all explained to a Nurse or Doctor… the Health Department would have been involved right away! An inspection would have been done without notice and fines levied!
So my question is whey wasn’t medical treatment obtained?
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2013/03/18 at 12:20
To Karen stoppel,
I’m sorry to hear that happened, and I’m the manager at regal nail
I would like to ask you. If we leave the wax in your corner eye lashes and you still can see to walk out my store that impossible if you say we do that please me have your real name and the date you go to emergency and the doctor and nurse I call my lawyer and the doctors if they are said yes we did right now on we are doing the wax any more if you are lier you will not have excuse
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2013/03/28 at 10:50
Tony – In my opinion, you are making your PR problem even worse by your responses. I would suggest that Regal Nails would be better off if you did not respond . …although this thread would not be nearly as entertaining.
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2013/03/28 at 11:11
I should explain it is Tony’s responses that I am finding entertaining, not the patrons’ frustration, poor service, or pain and suffering..
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2013/03/29 at 17:21
will be delightfully passing on the information I went and got my feet done is well they don’t rinse anything out I was disgusted and there was a woman next to me that have extremely bad feet and they kept using or passing utensils back and forth to each other to me which I was very scared and that is what happened as a result of itjust came out of the emergency so they have everything documented and I will be phoning hhealth board
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2013/03/29 at 01:58
Tony by your ignorant response it just further validates the customer’s complaint. Learn some P.R skills if you are going to be in business.
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2013/03/24 at 13:25
WTF Tony, you are an ASS. I’m so glad people are finally seeing that these ‘salons’ are not real salons. These dirty little places are gross, and dont care about peoples health or safety – only pocketing an extra 5$ or getting another person in the chair 5 minutes sooner. It is NOT worth it! Go someplace respectable, spend a few extra dollars, and know that you arent going to get an infection, get ripped off, or get THREATENED by the manager!
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2013/03/29 at 16:34
I called him to tell him after this to protect our fellow gals i keep reposting on fb and that i will never go back tonhim. He saod oh no worry i have lawyer on her. I said well your wasting ur time. Becausw others are coming out now and your fucked. The only thing im gonna say is it wasnt so smart to pay for it. It was poor service i would have just left saying if they couldnt accept pay for shitty work then they lost there money and to get workingit fast
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2013/03/29 at 16:54
And lisa you need to report this to Health Canada and right away and Tony the reason why people are getting green toes is not because of an ingrown toenail it’s because exactly what Lisa said you filthy people do not sanitized your stuff anything to save a buckwill get this place girls just keep posting all over social media and Lisa you should go to the news for thisso that they can do a consumer report and warn peoplegirls we just can’t take it to Facebook and Twitter we have to keep going until he shuts down I will make it that my mission because I’ve had problems before add a regal nail salon and back then I didn’t do anything but now I would and I speak up my mind every place I go bad or good
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2013/03/29 at 16:59
and Tina I was once told that in that very same shop of Tony’s regal nails that a girl have a Brazilian done and right after that happened another girl has her lip waxed and they would read tip and not use new utensils every time they went down on the girls snatch so it went from snatchhairto lip hair. how f****** revolting pass that 1 on 2 ladies in fact we should take this whole forum and posted on Facebook so whoever started the form post this on Facebook work shows the comments add a person that actually work there and witnessed these things let’s get them let’s get regal nails out of business
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2013/03/30 at 01:09
yo you stupid head……………think with your brain…..
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2013/03/30 at 16:23
I shared this. A friend replied stating this:
Yupp had a pedicure done there…ONCE! Being the key word! Worst job ever! Left my feet feeling dry and cracked, there was still a bunch of dead skin left, and the polish wouldn’t dry cause it was sooo thick! When I told them they said you can purchase the colour here and fix it at home! What a joke! Never again!
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2013/04/04 at 10:51
Worst place ever!!!!!!!!!! Do NOT go there!!!!!!
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2013/04/04 at 21:03
Wow. Sounds like horrible service there. If there are that many complaints it tells me to definitely stay away from there. I have worked as a legal assistant for 20 years and at our office we do everything we can to please our clients. I would have gave that lady her eyebrow wax complimentary. The whole issue of having to go buy something from Walmart in order to pay is ludicrous. Shame shame. People should have more pride in their businesses.
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2013/04/06 at 15:33
Your dealing at the wrong level, contact the regal head office and express your experiance and displeasure to them about this fransise.
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2013/04/06 at 19:47
I went 2 weeks ago I will never go back again not only do they not know how to do nails what she was telling me that it was my fault because my nails where to indented or something like that which if I could leave a picture I would and everybody would laugh and say that they we’re just making excuses because they hire poor people who don’t know how to f****** do a thing except for speak about you and your own language everyone who reads it stay away from regal nails in Medicine Hat it is the worst nail salon you could possibly go to and if you want problems issues for the rest of your life with your nails then go right ahead and go to them but the original poster is so bright because now I think I have a fungal infection and I’m going to the doctor right as we speak and then I’m calling the Better Business Bureau because this is ridiculous I wish I found this forum before I went
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2013/04/06 at 20:22
And to think all they had to say was “Sorry about your eye Ma’am, and sorry you don’t like the wax-job…. this one’s on us”…. and they wouldn’t have this to deal with…..
At least now the world knows of the incompetence.
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2013/04/12 at 18:30
Well i guess you got the word out but why did you lie, first of all the people at regal nails have never been rude, and further more did you not tell them that you would withdraw the money from the atm, and when that did not work you would find your husband in the store and get the cash from him, i have had my eyebrows done there from day one and my nails and the staff have always been friendly always trying to please the customers just because you were not happy does not give you the right to slander a good business shame on you. I hope you get what you preach as i think it is all a big lie, where is the pictures and medical evidence on the burns, did you seek medical attention, where is the report and the pictures nothing, So before you try to destroy a good family take a good look at yourself first.
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2013/04/14 at 02:21
Wow! This is quite a shame on regals part and partially on walmart, for allowing a business of this nature to operate. They dropped the ball too many times to count. Did you know, Tony, that for every bad customer experience you give that customer will tell 10 ppl, on average if you give great customer service they will tell one other about it! Enjoy the repercussions of your terrible service!
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2013/05/12 at 10:15
To the owner of this blog: I respectfully ask that you delete this blog entry. With regard to my experience at Regal Nails in March of 2011, please do not share it or reference it in any way. I have no idea what the current situation at the salon is as I have never returned, but as far as I am concerned my incident is in the past and there is no need to bring it up again. Thank you.
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2014/08/25 at 14:26
K-Rock Centre
Bad service: Regal Nails Salon (in Walmart), Medicine Hat, Alberta, Canada | TAF: apn
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