Posts Tagged ‘express’

Customer harassment at No Frills

2010/05/14

I visited Michael’s No Frills (Silver Star Blvd., Scarborough, Ontario) recently. At the entrance were two individuals who were aggressively soliciting money, which they claim were for some charity. They were very persistent and were harassing customers who were entering or leaving the store. I informed the pharmacist about this, and she said “I don’t know” and did not do anything. I next informed the cashier in the lane nearest to the entrance (not the express lane, it was the lane next to the express lane) about this, and she also said “I don’t know” and did nothing.

I have two concerns about this:

1. Customers should not experience harassment when entering or exiting a No Frills store. If these two individuals were authorized by management to solicit funds at the store entrance, I ask that this authorization be revoked immediately. If they were trespassing, I ask that store management be more vigilant to ensure that such harassment does not occur again.

2. The “I don’t know” response from the pharmacist and the cashier were unacceptable. Security and maintaining a harassment-free shopping experience are the responsibility of every employee in the store. At the very least, employees should immediately contact management when they hear that customers complain about harassment. Saying “I don’t know” and doing nothing is absolutely wrong. In this case, the worst that could happen is customers be scammed of some money by a fake charity; if the situation were a pedophile abducting a child, would the pharmacist and the cashier also reply “I don’t know”?

I ask that store management take these events very seriously.

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