I was in downtown Toronto and wanted a cold beverage to quench my thirst. So I decided to visit the Druxy’s location at the Zurich Life Building, 400 University Avenue, since I have visited there before. I took a bottle of apple juice and placed it on the unattended cashier counter. While waiting to be served, I noticed the pile of paper napkins in front of me beside the cash register, and took one in case of spills. As I took the napkin, I heard several voices yelling from the other end of the counter. A cashier rushed back to behind the cash register, screaming “no, no!” or something similar. More screams were heard from where she came from. When she finally stopped, she reached over the counter in an attempt to snatch the paper napkin from my hand, as if that napkin contained all her life’s hopes and aspirations. Seeing this pathetic display of miserly embarrassment, I told the cashier “OK, OK, I’m not buying anymore!” and immediately left the premises, leaving my proposed purchase on the counter unpaid.
While Druxy’s paper napkins are unique in bearing the Druxy’s logo, I am certain that the cost of one paper napkin is tiny when compared to the profit Druxy’s would have made had I bought that bottle of apple juice. The cashier’s unsuccessful attempt to deny me one paper napkin has resulted in me, a long time customer of several Druxy’s locations, to refuse to ever make a purchase at any Druxy’s again.
In other words, that one paper napkin – and the horrible attitude towards customers that it represents – is truly costly to Druxy’s.