I received this email response from Loblaw regarding the No Frills incident. I consider the response to be satisfactory:
“Dear Mr. Yu,
Thank you for taking the time to write to us. Please accept my most sincere apologies for the fact that you have not received a more timely resolution of your concern.
At Loblaw Companies, it is our hope that customers have a positive experience every time they visit us. This includes maintaining a store environment in which our customers feel comfortable while doing their shopping. I’m so sorry to learn about your recent experience at Michael’s No Frills. Please know that I have been in touch with James Chung, the Associate Store Manager at your No Frills, who also asked that I extend to you his apologies for any undue inconvenience the presence of these two individuals have caused, as well as for the fact that store colleagues did not alert management of the concern when you shared it with them. James informed me that the matter was brought to his attention and the solicitors were asked to leave immediately, as they did not have permission to collect donations in front of the store. Please be assured that James will certainly monitor this situation closely moving forward and asked that I invite you to speak to either himself, or Michael Lo Presti, the Store Franchisee, if you have any further concerns.
Thank you again for bringing this matter to our attention. I truly hope you will continue to allow us the pleasure and privilege of serving you as one of our valued customers.
Senior Customer Relations Representative
Loblaw Companies Limited”
Tags: apology, comfortable, customer, experience, franchisee, frills, Loblaw, manager, monitor, no, pleasure, positive, privilege, relations, resolution, response, satisfactory, Scarborough, shopping, valued