Response from Rona

I received an email response from Rona regarding the gift card purchase incident I outlined earlier here.  I am satisfied with the response, and am reproducing it below word-for-word (i.e. copy-and-paste):

“Hi Andrew Yu:

I got an email pertaining to your inability to buy a $50.00 gift card with your credit card. I’m sorry, but our cashier made an error in this instance. Recently, we got some fraudulent credit card scams that includes people using stolen or fraud credit cards to buy gift card. We have asked our staff to be a bit more diligent when it comes to customers purchasing gift cards with credit cards. That staff in this case miss understood our instructions thus leading to this error. I’m sincerely apologizing for any inconveniences that this incident have caused but I assure you that this is an error in communication and it is not our norm or policy. We strive very hard to meet and exceed every customer’s expectations.

If you have any further question or concerns, please feel free to call me anytime.


Danny Tse

Store Manager

Rona Home & Garden”


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